Account Management


We go the extra mile to bring you ongoing, resourceful account management.

Innovative client relationship management is an integral aspect of a successful business travel program. Your dedicated Client Relationship Manager will provide a single point of contact at Orchid.  Orchid’ Client Relationship Managers are proactive in negotiating and acquiring significant up-front savings on your travel-related expenditures.  We will present new technology options and additional program enhancements as the travel industry continues to evolve. Our steadfast commitment to your company will be apparent from the onset of our new partnership.  Our “can do” attitude and our dedicated hands-on account management will enable you to achieve your travel management program goals and objectives.

Dedicated Client Relationship Manager  

Orchid believes in providing our clients a contact for all account management needs. Your Client Relationship Manager is dedicated to building a travel management partnership with your company. We strive to exceed your expectations, recognizing that your travel needs and business objectives will evolve over time.

Scheduled Performance Reviews  

We suggest regular meetings to review the goals and objectives of your travel management program.  During these performance reviews, cost savings and customer services are reviewed and goals are set.  Trends are identified and strategies implemented to generate cost savings. Based on the size of your travel management budget, we suggest meeting either monthly or quarterly to review and compare savings, processes, and issues related to your travel program.

Cost Savings  

Our dedicated Travel Consultants and Client Relationship Managers are provided with incentives to secure cost savings for our clients.  We offer a variety of proprietary discounts and valuable rate reductions on numerous airlines through our strong vendor relationships and negotiating clout.  Our Client Relationship Managers proactively negotiate with hotel and automobile vendors to secure additional discounts.  


Orchid’ Client Relationship Managers have vast technology solutions available to provide our clients value!  Combining the power of information with electronic communication, our Client Relationship Managers have the ability to bring you up-to-the-minute pre- and post-travel expenditure data on demand.

Negotiation Skills  

Orchid’ Client Relationship Managers are adept at successfully negotiating with major carriers on behalf of our customers to secure substantial discounts, perks and special programs.  In addition, Orchid’ Client Service Team has negotiated various proprietary air discounts, which result in significant savings for our clients, designed the “New Horizons” unpublished fare program, and implemented an Internet fare search program. 

Hotel and Automobile Programs

Our affiliation with prestigious national and international travel consortiums enables us to offer you deep discounts at over 15,000 hotels worldwide and all the major automobile companies. In many cases these discounts include value-added amenities, blocked space, and upgrade enhancements. We are also aggressive in negotiating, on behalf of our clients, individual discounts at select hotels and with a primary and secondary automobile vendor.

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